Terms and Conditions

Welcome to KAWAI AROWANA FARM, also known as “KAWAIARO” website online store. Terms and conditions stated below applies to all visitors and users.


General
The content of terms and conditions may be change, move or delete at any time. Please note that KAWAIARO have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, KAWAIARO will take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by KAWAIARO.


DELIVERY POLICY  
Delivery Time and Service
Our delivery time within 2-5 business day.
*The delivery time will depend on the size of fish and we will make few procedures to make sure fish is in good condition before sending out. After sending , client will receive the fish within one day / 24 hours.

Now our delivery service coverage all zone of Malaysia.


REFUND POLICY
All transactions and payments made are not refundable.

Refund will be made if:  
The company is unable to deliver the ordered product within the standard time frame. Refund will be processed within 4-5 working days after the confirmation.  

Please contact us at enquiries@kawaiaro.com.my or 012-631 1023 if you have any questions.


COMPENSATION POLICY
Compensation will only accept for unboxing period any problems please take videos as evidence and send to our department immediately.  


ORDER CONFIRMATION
You will receive email confirmation within 24 hours after your order is made. If not, please contact us soonest at enquiries@kawaiaro.com.my or 012-631 1023


CANCELLATION OF ORDER
Your order will be cancelled when :

a) We cannot get your confirmation.
 
b) We do not receive your payment or payment proof within 24 hours after order made


PRIVACY POLICY AND PERSONAL DATA
We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

KAWAIARO will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.When you register an account with KAWAI AROWANA FARM in the Site, The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address


CHANGE THE PRIVACY POLICY
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. It is recommended to check this Policy each time when accessing our website, to be aware of the most recent applicable version of the Policy.


HELP US IMPROVE BY GIVING FEEDBACK
We would love to hear from you for any form of feedback and suggestions. Please do not hesitate to contact us at enquiries@kawaiaro.com.my or 012-631 1023